questions and answers
Shipping and Delivery
We currently ship to all most international locations. Shipping options and availability will be displayed during checkout.
Standard shipping typically takes 5–7 business days within the U.S. International delivery times vary depending on the destination. Expedited shipping options are also available.
If your package is delayed or lost, please contact our customer support team. We’ll work with the carrier to resolve the issue promptly.
Orders and Payments
We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal for secure and convenient transactions
If your order hasn’t been processed yet, you can cancel or modify it by contacting our customer service team immediately. Please note, once the order is processed, changes may not be possible.
Once your order is shipped, you will receive an email with a tracking number and instructions to track your package.
Returns and Refunds
We accept returns within 30 days of delivery for unused and unopened items. For more details, visit our Returns Policy page
To start a return, contact us with your order number and the reason for the return. We’ll provide you with instructions for sending the product back.
Refunds are typically processed within 5–7 business days after we receive the returned item. The refund will be issued to the original payment method
PRODUCTS
Many of our products come with manufacturer warranties. Check the product description or contact us for specific warranty information.
We’d love your feedback! After receiving your order, you’ll receive an email inviting you to leave a review on our website
Customer Support
You can reach us by email at vanandnikolian@gmail.com or through the contact form on our website. Our team is available Monday through Friday, 9 AM – 5 PM (EST)